Westkensington Removals Terms and Conditions
These Terms and Conditions set out the basis on which Westkensington Removals provides moving, packing, loading, transport, and associated removals services in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair, and practical framework for both parties. They apply to domestic and commercial moves, single-item transport, and any optional services agreed in writing. Where a separate written quote or service schedule is issued, it should be read together with these terms. If any inconsistency arises, the written quote or service schedule will take precedence only to the extent of that inconsistency.
The customer is responsible for ensuring that all information provided during the booking process is accurate and complete. This includes, without limitation, the collection and delivery addresses, access conditions, parking restrictions, inventory details, item dimensions, and any special handling requirements. Westkensington removals may rely on this information when preparing a quotation and allocating staff, equipment, and vehicle capacity. If the information changes before the moving date, the customer must inform us as soon as reasonably possible so that arrangements can be reviewed and, where necessary, revised.
These terms are intended to support an efficient and lawful service while recognising that every move is different. They should be read carefully before confirming a booking. By instructing Westkensington Removals, the customer confirms that they have authority to enter into the agreement and that they understand the responsibilities described below, including payment obligations, cancellation rights, liability limits, and applicable waste regulations.
The booking process begins when the customer requests a quotation and provides relevant details about the move. Quotes may be based on a survey, photographs, written inventory, or other information supplied by the customer. A quotation is an estimate unless expressly stated as fixed, and it may be adjusted if the scope of work changes or if the information supplied was incomplete or inaccurate. A booking is only confirmed once the customer accepts the quote and, where required, pays any deposit or upfront fee requested at the time of confirmation.
Once the booking is confirmed, the customer will receive details of the agreed service, including date, approximate time window, any optional services, and any assumptions on which the quotation was based. It is the customer’s responsibility to check these details promptly and notify us of any errors. Westkensington Removals reserves the right to decline or reschedule a booking where the requested service would be unsafe, unlawful, impractical, or materially different from the information originally provided.
We may also request identification, proof of authority to access the premises, or confirmation of ownership or permission where this is necessary for security or regulatory reasons. The customer agrees to ensure that all items are suitably prepared for collection, except where packing services have been expressly included. This includes disconnecting appliances, emptying drawers if required for safe handling, and arranging protected access for fragile or high-value goods. Failure to prepare items appropriately may result in delay, additional charges, or refusal to move the affected items.
Payment terms will be stated in the quotation or booking confirmation. Unless agreed otherwise in writing, a deposit may be required to secure the date, with the balance payable on or before completion of the service. For larger moves, staged payments or advance payment may be requested. Accepted payment methods, invoicing arrangements, and deadlines will be specified at the time of booking. If payment is not made when due, Westkensington Removals may suspend work, withhold delivery, or charge reasonable costs arising from late payment, subject always to applicable law.
All quoted prices are based on the information available at the time of quotation. If the actual service differs from the agreed scope, additional charges may apply. Examples include extra labour, waiting time, additional flights of stairs, restricted access, parking charges, additional wrapping materials, carry distances beyond what was disclosed, or the handling of heavy, awkward, or unusually fragile items. Where possible, we will explain such charges before proceeding; however, if circumstances arise on the day that require immediate action, the customer authorises us to proceed and agrees to pay the reasonable additional cost.
The customer must ensure that payment arrangements are in place before the service begins. Any overdue sums may be subject to interest and recovery costs to the extent permitted by law. Title to any supplied materials remains with Westkensington Removals until payment has been received in full. We may exercise a lien over goods lawfully in our possession for unpaid charges, subject to the customer’s statutory rights and any applicable consumer protections.
Cancellations, Postponements, and Changes
Cancellations or requests to postpone a booking should be made as early as possible. Because resources are allocated in advance, the customer may be liable for cancellation charges depending on how much notice is given and whether costs have already been incurred. If a deposit is non-refundable, this will be made clear at the time of booking. Where the customer cancels after work has started, the full or partial agreed fee may remain payable for time spent, labour provided, materials used, and any charges already committed by Westkensington Removals.
If the customer wishes to change the date, volume, collection point, delivery point, or service requirements, we will make reasonable efforts to accommodate the request, but changes are subject to availability. Any revision to the schedule may affect pricing. In particular, changes to the volume of goods, the need for additional vehicles, or the inclusion of services not previously agreed may result in an amended quotation. Any postponement requested at short notice may be treated as a cancellation if rebooking is not reasonably possible.
We reserve the right to cancel or postpone a service in circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, accidents, security issues, fire, flood, strikes, or any event that makes performance unsafe or unlawful. In such cases, we will endeavour to offer an alternative date or a refund of sums paid for services not provided, subject to deductions for any work already completed. Westkensington Removals will not be responsible for indirect losses arising from such disruptions, except where liability cannot legally be excluded.
Our liability is limited to losses or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited under UK law. Customers are encouraged to insure goods adequately for transit, storage, and any periods in which items are not under our direct control.
Westkensington removals is not responsible for pre-existing defects, wear and tear, inherent fragility, or damage caused by inadequate packing by the customer where packing was not part of the agreed service. Unless expressly included, we do not accept liability for the disconnection or reconnection of appliances, hidden fittings, software loss, deactivation of alarms, or damage arising from items being moved in a condition that makes them unsuitable for transport. Where we do provide packing, we will exercise reasonable care and skill, but ordinary risks associated with transport remain and should be considered in the customer’s insurance arrangements.
Claims for loss or damage must be notified within a reasonable period after discovery and, in any event, as soon as reasonably practicable. The customer should retain all packing materials and provide reasonable access for inspection. We may require photographs, descriptions, proof of value, repair estimates, or other supporting evidence. Any assessment will take into account depreciation, pre-existing condition, and the actual circumstances of the move. Our maximum liability for any single claim, unless otherwise required by law, will not exceed the amount paid for the specific service giving rise to the claim, or such other amount as stated in the service quote.
The customer is responsible for ensuring that all items handed to Westkensington Removals comply with applicable laws and regulations. We must not be asked to transport prohibited, dangerous, illegal, or hazardous goods unless we have expressly agreed to do so and are legally permitted to carry them. This includes, for example, explosives, firearms, illicit substances, and items requiring specialist licensing or containment. If prohibited goods are discovered, we may refuse to transport them and may report the matter to the appropriate authorities where required by law.
Waste handling is subject to UK waste regulations, including the duty to ensure that waste is transferred only to authorised persons and facilities. We are a removals provider, not a general waste carrier, unless expressly agreed otherwise and appropriately licensed where required. The customer must identify any unwanted items, rubbish, or waste before the move so that they can be dealt with lawfully. If we agree to remove waste or dispose of items, the customer confirms that they are entitled to transfer the waste and that it has been correctly described. We may request a written declaration or evidence of lawful disposal arrangements.
Items that are intended for disposal must not be mixed with goods to be retained unless clearly identified. The customer remains responsible for ensuring that hazardous waste, electrical equipment, batteries, paint, oils, chemicals, and similar regulated materials are disclosed in advance. If such items are presented without notice, we may refuse to handle them or may charge additional fees to cover compliant segregation, transport, or disposal. Westkensington Removals will not knowingly breach waste regulations and may suspend the service if compliance cannot be assured.
Access, Conduct, and Delivery Conditions
The customer must ensure reasonable access at both collection and delivery locations. This includes arranging access routes, parking permissions, lift reservations where relevant, and adequate clearance for the agreed vehicle and team. If access is delayed or obstructed, waiting time and any associated costs may be chargeable. Where items are unable to fit through an access route due to inaccurate measurements or undisclosed restrictions, the customer remains responsible for the consequences, including any aborted attempt or the need to arrange alternative handling.
All goods must be ready for loading at the agreed time unless packing or dismantling services have been included. The team may refuse to move items that are excessively heavy, unsafe, unstable, or likely to cause damage to property or persons. Reasonable instructions may be given on the day to protect property and improve efficiency. The customer must ensure that pets, children, and other third parties are kept clear of operational areas for safety reasons. Any delay caused by the customer, occupants, or third parties may result in additional charges.
Delivery will normally be made to the agreed address or, where specified, to a location reasonably close and safe for vehicle access. The customer should inspect items promptly on delivery and note any visible damage, missing items, or discrepancies. Signature or acknowledgement of delivery does not waive the right to bring a claim, but it may be relevant evidence of the condition of goods at the time of handover. If the customer is not present to accept delivery, we may deliver to an authorised representative or store goods temporarily at the customer’s risk and cost, if reasonably necessary.
Storage, Subcontracting, and Insurance
Where storage is requested or required, the specific storage terms will apply in addition to these Terms and Conditions. Storage may involve separate charges, minimum periods, access restrictions, and liability provisions. Unless expressly stated otherwise, goods stored by Westkensington Removals remain subject to the same general limitations of liability as described in this document. The customer should ensure that items placed into storage are clean, dry, and free from pests or contamination, and that any special requirements are declared in advance.
We may use subcontractors or affiliated service providers to perform part or all of the service. Where this occurs, we will remain responsible for the standard of the service to the extent required by law, but the customer must also comply with any reasonable instructions given by such personnel. Any subcontractor engaged will be expected to operate in a professional manner and in accordance with applicable safety and legal requirements. We may assign or transfer our rights under these terms where doing so does not materially affect the customer’s rights.
We recommend that the customer arranges appropriate insurance cover for goods in transit, handling, and storage, especially for valuable, fragile, irreplaceable, or high-risk items. Our service charge does not automatically include full-value insurance for all contents unless expressly stated. If additional cover is available, it will be described separately. The customer remains responsible for accurately valuing goods and declaring any item that requires special treatment or insurance consideration.
General Provisions and Governing Law
These Terms and Conditions form the entire agreement between the parties regarding the services described, unless otherwise agreed in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by Westkensington Removals to enforce a right or remedy on one occasion does not waive that right or remedy on any other occasion. Any notices required under these terms should be provided in writing using the contact method agreed at booking or otherwise in accordance with any written instructions supplied.
These terms are intended to operate in accordance with the laws of England and Wales, and the services will be governed by those laws unless another jurisdiction is mandatorily applicable. Any dispute arising from or connected with the agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales, save where consumer law provides otherwise. The customer acknowledges that this legal framework applies regardless of where the goods originate, are delivered, or are temporarily held during the course of the move.
By proceeding with a booking, the customer confirms that they have read, understood, and accepted these Terms and Conditions. They also confirm that they are authorised to arrange the move, that the information supplied is accurate to the best of their knowledge, and that they will cooperate with reasonable operational and legal requirements throughout the service. These terms are designed to support a professional Westkensington removals experience while protecting the interests of both the customer and the service provider.